Terms & Conditions policy

Terms & Conditions – SAF FRUIT BITES


This website is operated under the brand name SAF FRUIT BITES, owned and managed by SAESHA AGRO FOODS LLP (“Company”, “we”, “us”, “our”). By accessing or using our website and services, you agree to be bound by these Terms & Conditions.

1. Eligibility
By using this website, you confirm that you are legally capable of entering into a binding contract under Indian law.

2. Nature of Business
SAF FRUIT BITES procures freeze-dried and dehydrated food products from selected suppliers. We do not manufacture products directly.

3. Product Information
All products sold are food items. Images are for illustration purposes only. Actual appearance may vary.

4. Pricing & Availability
Prices and availability are subject to change without notice. We reserve the right to cancel or refuse any order at our discretion.

5. Orders & Payments
Orders are confirmed only after successful payment. Refunds, if applicable, will be processed to the original payment method as per our Return & Refund Policy.

6. Shipping & Delivery
Delivery timelines are estimates and may vary due to logistics partners, weather conditions, or other external factors beyond our control.

7. Returns & Refunds
Due to the nature of food products:
• No returns or refunds once the product is opened or used.
• Refund or replacement is applicable only for damaged products or wrong items delivered.
• Issues must be reported within 24–48 hours of delivery with valid photo/video proof.
Refunds, once approved, will be processed within 7 working days.

8. User Responsibilities
Users must not misuse the website, violate applicable laws, or provide false or misleading information.

9. Intellectual Property
All content on this website, including text, images, logos, and designs, belongs to SAF FRUIT BITES / SAESHA AGRO FOODS LLP and may not be used without prior written permission.

10. Limitation of Liability
All products and services are provided on an “as available” basis. The Company shall not be liable for any indirect, incidental, or consequential losses arising from the use of the website or products.

11. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any dispute, claim, or legal proceeding arising out of or relating to the use of this website, products, or services shall be subject to the exclusive jurisdiction of the competent courts at **Guntur, Andhra Pradesh**.

The **Andhra Pradesh High Court** shall have supervisory jurisdiction as applicable under law.

12. Changes to Terms
The Company reserves the right to modify or update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the revised terms.

13. Contact Information
Email: info@saffruitbites.com

SAESHA AGRO FOODS LLP 
D No 6-50, Lakshmipuram, Phirangipuram, 
Guntur – 522529, Andhra Pradesh, India 

Contact: +91 83 4000 3637

How to Raise Order-Related Complaints

Please note that for any complaints regarding orders or ongoing purchases, we kindly request customers to contact us through our info@saffruitbites.com email only. Complaints raised on social media platforms will not be considered as a formal means of communication for resolving issues.